EVT’s Application Management Services (AMS) services provide your company with an environment support model fully structured in ITIL practices with clear and objective scope and SLA. Leave the day-to-day work with us and be concerned with supporting the demands of the business to expand your company’s business
Reduction of software ownership costs
Cost reduction for physical infrastructure
Adequate support for company operations with SLA appropriate to each need.
Provides the IT team to focus on new projects
Yes, we offer a flexible AMS model where your company can specify which processes are most critical to the business and what are the expected response times. We have full capacity to work with aggressive SLA’s and also in distinguished regimes including 24 × 7
EVT’s MAS service is offered in two modes:
· Hours Package – A volume of hours is determined and each activation consumes hours related to the pre-contracted package.
· SLA – We define SLA goals based on the needs of your business as well as the team of professionals needed to support your systems. Regardless of the volume of hours, the commitment is to attend to incidents and tickets within the agreed Service Level Agreement
Yes. In general, when MAS is used to support environments hosted in the cloud, the scope of services is directed to functional issues. Solutions like SalesForce, SAP and others are examples of systems that are in the cloud and require functional support.
Yes, the EVT team of technicians is prepared to work in different languages with different time zones.
Yes, our AMS service ensures that your company makes the best use of the contracted hours and part of these hours can be converted into development services.
Generally, the start of an AMS operation can be carried out within 30 calendar days. What determines this time is the size of the AMS scope as well as the number of reports that are migrated